Introduction
Chatbots have seen a major rise from being just customer question-answering tools to AI and natural language processing-driven virtual assistants. Popular use cases in India, emerging digital-first businesses and increased customer expectations have made chatbot solutions inevitable in e-commerce, banking, healthcare and IT services.
Now AI chatbots are being used by businesses not just for customer care, but now many other services like lead generation, sales and getting tasks done efficiently. Also many industries are actively integrating it. For example, AI chatbot for finance, retail, also in real estate, healthcare and many others.
This post takes a brief look at 5 of the best chatbot service providers in India when it comes to delivering superior solutions, mapping latest AI features and demonstrating proven industrial impact.
Here’s Top 5 Indian AI Chatbots
Zobot
Zobot is a customizable AI powered chatbot development platform which is utilized for automating the customer interactions and support on multiple platforms. Furthermore, you can also build this chatbot with different methods.
You can go for the no code methods or opt for the scripting language as per your preferences. It can even integrate to other zoho applications and external services.
Key features
- Automate customer interactions
- Lead generation and qualification
- Customer support
- Multi channel presence
Haptik
Haptik is India’s one of the best AI-based conversational Platform that is designed to enable conversation led commerce for businesses. It says its technology is popular within sectors such as banking, telecoms and e-commerce for conversational AI.
Key features
- Advanced NLP for natural conversations
- Integration with WhatsApp, Websites and Apps
- Multilingual support including Indian languages
- AI-powered analytics and customer insights
Yellow.ai
Yellow. ai is the conversational ai platform for the enterprise that brings together the Automation and Human touch to deliver true human like conversation at scale. It empowers businesses to improve customer experience through voice and chat for all digital and voice channels.
Key features
- Chat and voice enabled agents (AI) in realtime
- CRM and ERP integration
- Supports 100+ languages globally
- Context-aware customer interactions
Verloop.io
Verloop. io A number of factors such as lack of resources, time and cost contribute towards the cap rate being a high one. It powers standardized, tailored communication by chatbots at scale.
Key features
- Multi channel support (WhatsApp, Facebook, website)
- AI-based ticket management and routing
- Live chat and bot collaboration
- 24/7 automated assistance
Engati
Engati makes it easier to build chatbot, AI powered chatbot and live chat platform for businesses. It is designed for rapid deployment and programmable automation.
Key features
- Multichannel chatbot deployment
- Integration with major business tools
- Custom NLP engine
- Advanced analytics and reporting
How To Pick The Best AI Chatbot For Your Business Needs?
Define Your Business Objectives and Chatbot Use Cases
Begin with a clear understanding of what it is that you want your AI chatbot to achieve. Whether you’re trying to build better customer service, optimize lead generation or streamline internal processes, having those goals in mind allows you to select a solution that will actually develop with your business. It also ensures that you don’t pour money into features that aren’t needed and get good ROI.
Analyse Core Attributes
Verify whether the chatbot can understand and respond accordingly to the human query, in various different languages for better interactions. Also check if they work on different platforms and not just on one. Plus, don’t forget to check if it can integrate with your existing system and can scale as per the need.
Assess Technological Competency and Integration Ability
Not all AI chatbot companies look the same. Seek providers with demonstrated capabilities in NLP, AI training and seamless connections to platforms such as CRMs, websites and messaging apps. A solid partner makes sure your chatbot speaks naturally and behaves cohesively with your existing systems.
Check for the User Experience and Scalability
Interface is the first thing the users are going to see when they land on the platform, thus it is the most vital factor to take care of. The functionalities must be engaging and yet simple at the same time for increasing the convenience of the users.
Another important factor to consider is scalability. The platform must be scalable enough to manage a high number of users at a time without compromising.
Compare The Platforms And Test The Performance
Check the pricing of various platforms you are interested in, and find the one that fits in your budget while furnishing all the vital features your business requires. Also don’t forget to do the quality check and trial to assess the quality of the chatbot.
Chatbot Best Practice For Better User Engagement
List your problems first
A properly developed chatbot starts by identifying the user problems and knowing what’s causing the less user engagement. Thus, before you begin, know what problems you want to solve by chatbots. Make a list from most important to least, this way you know which one to focus on more.
Design Conversational flows
Design a chatbot with smooth conversational flow that glides them towards the solutions. Also incorporate ML algorithms to enhance your chatbot’s ability to provide personalized and intelligent responses.
Select the Right Chatbot
Now that you already know your pain point and know how much which one is important to solve. Now it’s time to solve your problem by selecting the right chatbot. One of the best ways to do this is by signing in for a free trial. By operating it you can know its performance and its scalability and much more.
Set Realistic Expectations
Tell your customers what functionalities chatbot can furnish. Promising more and delivering less will disappoint your users and decrease your engagement rate. Thus, setting real expectations and delivering the top service creates the better user experience.
Conclusion
the dependency on AI chatbots will only become more significant. It replicates human-like discussions for customers to engage with chatbots instantly. After going through the best AI chatbots, it will be easier to pick which is more fitting for your requirements.
However, if you want to develop a custom AI chatbot, then your search is over. Being the best AI chatbot development company, we have experts who can help you craft the best fitting chatbot which can significantly boost your customer retention and engagement rate.
FAQs
Indian chatbots handle complex queries by using NLP(natural language processing) and machine learning (ML) to understand the context, intent, and nuance, often leveraging large language models(LLM) for sophisticated understanding and response generation.
To develop and support the chatbot one must know development skills like programming languages, know AI concepts and various frameworks of chatbot. Plus, you must also know how to integrate various apps and services into chatbots.
It totally depends on the type of platform. It can take from minutes for very simple bots and from weeks to months for complex bots. The time mostly depends on the factors like its functionality, integrations, and the method of developments.
There can be a situation where sometimes chatbots can’t understand your query. In this type of situation you can try rephrasing the sentence or shortening it or placing the proper keyword in it.
For this objective, you have to implement robust security aiming on the security and privacy of the data and having the limited access to the data and constant monitoring.
